Meisei

    Switching from another reviews app

    Move from Yotpo, Judge.me, Okendo, Stamped or Loox to Meisei without losing a review or asking a customer twice. Plan on an afternoon, most of it waiting for imports.

    1. Connect your store

    On Shopify, install the Meisei app and let the first sync finish. Reviews attach to products, so they need your catalog in Meisei first. Not on Shopify? Import your products instead.

    2. Bring your reviews across

    1. Export your reviews from your old app as a CSV file.
    2. Import it on Reviews with Format set to your old app. See Importing reviews for the steps.
    3. Check a few products you know well: the star rating and review count should match what your storefront shows today.

    Your replies, photos and verified buyer badges come across. Leave the old app installed for now, so you can export again if something is missing.

    3. Hand over review requests

    Do these on the same day, so no order is asked twice and none is missed:

    1. Turn off review requests in your old app.
    2. Turn on Meisei's in Settings → Features → Reviews with Send requests automatically. See Collecting reviews.

    Meisei only asks about orders from the last few days, so customers who already reviewed through your old app won't get a second email for an old order.

    4. Swap the widgets

    1. Add Meisei's star ratings and reviews to your storefront. On Shopify, turn on the Meisei blocks in your theme. See Storefront widgets.
    2. Remove your old app's widgets from the same pages, so shoppers don't see two sets of stars.
    3. Open a product page and check the stars, the reviews and the Write a review form.

    5. Uninstall the old app

    Once the new widgets are live and requests are going out, export from your old app one last time and import the file again. Anything written since your first export comes across, and Meisei updates the reviews you already have rather than doubling them. Then uninstall it.

    If something isn't working

    • A product shows no reviews. Its reviews were skipped because the product wasn't in Meisei yet. Let the store sync finish, then import the same file again.
    • The import was refused. The Format doesn't match the file. See Review import formats.
    • Photos are missing. Some apps export media in a second file. See Review import formats.

    Next steps