Signing in
Meisei signs you in with your email address. You don't pick a method first. Type your address, choose Continue, and Meisei shows you the next step for your account.
Sign in with an emailed link
This is the normal way in, and it is how a brand new account starts too.
- Open the sign-in page, type your email address and choose Continue.
- Check your inbox for a message from Meisei and follow the link. It works once and expires after a few minutes.
- If you're new, following the link creates your account and takes you to setup. See Getting started.
Following a link that has already been used, or one that sat too long, brings you back to the sign-in page with a note saying so. Ask for a fresh one from there.
Where signing in takes you
Each account you belong to has its own web address in Meisei. Signing in takes you straight there. If you belong to more than one, Meisei asks which one first and then opens it, so the address in your browser always says which account you are looking at. Bookmark it to skip the question next time. You can move between accounts any time from the switcher at the top of the sidebar. See Settings.
Signing in and out always happens at meisei.app. If you open a bookmarked page
while signed out, Meisei asks you to sign in there and then takes you back to that page.
Log out in the menu at the foot of the sidebar brings you back to the sign-in page.
Sign in with a password
If you have set a password, the password field appears under your address after Continue. Below it you can choose Email me a sign-in link instead if you'd rather not type it, or Back to return to the first step and use Google, Microsoft or GitHub.
You don't need a password. If you want one, sign in with a link and set it under Settings → Security.
Sign in with Google, Microsoft or GitHub
The provider buttons are under the email field on the first step. Which ones appear depends on how Meisei is set up for you. If you've turned on two-factor authentication, Meisei asks for your code after the provider sends you back.
Two-factor authentication
Turn it on under Settings → Security. After that, Meisei asks for a code from your authenticator app however you sign in: after your password, your sign-in link or a connected account. You don't need a password to turn it on. You can use a backup code instead of the app, and you can trust a device for 30 days so it stops asking after your password on that browser. A sign-in link or a connected account always asks for the code, even on a trusted device.
The "Last used" label
The method you used last on this browser is marked Last used. Any other method your account has still works. The label is saved in your browser, so it never shows up on someone else's machine.
On your phone
Meisei works in your phone's browser, so you can moderate a review or look up a customer away from your desk. Sign in the same way, then tap the menu button at the top left to reach everything in the sidebar.
If something isn't working
- The link never arrived. Choose Resend the link on the confirmation screen and check your spam folder. Delivery can take a minute.
- You typed the wrong address. Choose Start over on the confirmation screen.
- "We could not confirm this request came from a person." Meisei runs a bot check
when you continue. Reload the page and try again. If it keeps failing, check that
nothing in your browser is blocking
challenges.cloudflare.com. Occasionally the check asks for a single click above the button before the form goes through. - "Too many sign-in attempts from this address." Wait a minute and try again.
- You lost your authenticator. Use one of the backup codes you saved when you turned on two-factor authentication.
Next steps
- Getting started, if this is a new account.
- Members and roles, to invite your team.
- Settings, to set a password, two-factor authentication or your profile.