Meisei

    Importing reviews

    Bring your existing reviews across from Yotpo, Judge.me, Okendo, Stamped or Loox, or from a spreadsheet of your own, so your products don't start at zero stars.

    Before you start

    • Import your products first. Each review is attached to a product already in Meisei. A review whose product isn't there is skipped. On Shopify, products sync when you connect the store. Otherwise see Importing products.
    • Customers are optional. A reviewer Meisei hasn't seen is created from their email address. Import customers first if you want names and details on them. See Imports and exports.
    • Coming from Yotpo, Okendo or Stamped? Their exports identify products by Shopify ID, so connect your Shopify store before you import. See Connecting Shopify.

    Import your reviews

    1. Export your reviews from your old app as a CSV file. Check it for a "deleted" column, and remove those rows in a spreadsheet: Meisei imports every row in the file.

    2. Open Reviews and choose Import from the actions menu.

      The actions menu on the Reviews page, with Import as the first item

    3. Pick your file and set Format to the app you're leaving. Leave it on Meisei if you made the file yourself, using the columns in Review import columns.

      The Import reviews dialog with a file chosen and the Format set to Judge.me

    4. Start the import. It runs in the background, so you can leave the page. Progress and any problems show under Settings → Imports.

      A finished reviews import showing one skipped row and the four reviews it created

    Each app's export is read as it comes, without renaming columns. See Review import formats for what comes across from each one and what doesn't.

    What to expect

    • Imported reviews skip the queue. They arrive published unless your file says otherwise, so a few thousand old reviews don't bury the handful that need you. Only reviews your old app still had waiting land in the queue. Rows marked as spam are left out.
    • Your replies, photos and videos come across. Photos and videos are copied into Meisei, so they keep working after you close your old account. Each link has to be a public web address that answers with a photo or video of 50 MB or less. A photo that can't be fetched is noted and the review is still imported. During the free trial, the reviews come across straight away and their photos follow once your first payment goes through. If your file storage is full, reviews still come across without their photos, and the job says how many.
    • Verified buyer badges are kept, whether your old app exported a flag or the order the review came from.
    • Imported reviews stay marked as imported. Each one records the app it came from, so you can tell them apart from the reviews you collected yourself. Filter Reviews by Source, or open a review to see it. The export carries it too.
    • Running the import twice is safe. Every named format carries the review's ID from your old app, so importing the same file again updates those reviews instead of duplicating them.
    • Reviews your customers wrote in Meisei are never changed by an import. A row that would change a review that came in through a review request or your store is skipped and listed on the job. Moderate or redact those on the review's page instead.
    • Skipped columns are listed. Columns Meisei has no field for (helpful votes, reviewer location, custom questions from your old app) are listed on the import job with the reason. A finished job with a list of notices is normal.

    Export your reviews

    Choose Export from the actions menu on Reviews. The finished file appears under Settings → Exports. It uses Meisei's own columns, so you can edit it and import it straight back in without duplicating anything. Only the reviews you imported change that way. Edits to reviews your customers wrote in Meisei are skipped and listed on the job.

    If something isn't working

    Message on the jobWhat to do
    "This file does not look like a ... export."The Format you picked doesn't match the file. Nothing was imported; check the format and upload again.
    "No product with the slug ..." or "No product matching ..."Import your products first, or connect your Shopify store, then import the reviews again.
    "This review is marked as spam in the file, so it was not imported."Nothing to do: your old app flagged it as spam.
    "Could not import the attachment at ..."That photo's link no longer works, so the review came across without it. Check the link opens in a private browser window.
    "This row matches a review a customer wrote through Meisei ..."Nothing to do: an import can't change a customer's own review. Moderate or redact it on the review's page instead.

    See Imports and exports for the messages every import can show.

    • Photos are missing from an Okendo import. Okendo often exports media in a second file. See Review import formats.
    • A handful of rows failed. Fix those rows and import the file again; the rest won't be duplicated.

    Next steps