Meisei

    The assistant

    Ask questions about your store in plain language and have changes made for you, with your approval, instead of building a filter and a spreadsheet.

    Ask a question

    1. Open Assistant, or click the launcher in the bottom right of any other screen.

      The assistant opened from the launcher over the Reviews list

    2. Ask what you'd ask a colleague:

      • Which products got 1-star reviews this week?
      • How many loyalty members are close to the next tier?
      • What is my average rating doing month over month?

    3. When the answer is a count, an average or a trend, the assistant draws it as a chart in the chat, in the same style as Analytics.

    4. Ask it to keep a chart and it offers to save it to one of your dashboards. It can also arrange saved charts into a dashboard, and tell you what you've already saved.

    A conversation asking which products have the lowest ratings, answered with a chart, then a change waiting for approval

    Mention a record with @

    Type @ in the composer, or click the @ button beside the paperclip, and search for a customer, product, order, review, loyalty program, rule or tier, wishlist, automation, email template, site, dashboard or saved chart. Pick one and it's attached to your message as a chip, with its name in your sentence: "Update the @Default layout email template so the footer is smaller". The assistant then knows exactly which record you mean, without guessing from the name. Remove a chip with its × before you send.

    Ask from the screen you're on

    Some screens start the request for you. Ask the assistant on Widget appearance and on an email template opens the assistant with the site or the template already mentioned and a sentence begun, such as "Update the @Default layout email template so that". Finish it with what you want ("the button says Leave a review") and send it.

    See a change before you approve it

    For widget appearance and email templates, the assistant shows you the result before it asks to save anything. A widget preview draws the real reviews, rating, loyalty and wishlist widgets with the new look (switch between them above the preview), and an email preview renders the template inside its layout with your store's branding and a sample customer. Ask for another tweak and you get a new preview; approve the change when it looks right. You can also ask "what does our review request email look like?".

    Previews and answers only show pictures from your own store, such as your logo and product images. The assistant reads text your shoppers wrote, so an image from anywhere else is left out rather than loaded. Its answers show no images at all, and a link opens only after you confirm where it goes.

    Your screen updates after you approve

    When you approve a change, the screen behind the assistant reloads what it shows, so you see the new value straight away without refreshing the page.

    Attach a screenshot or a PDF

    Use the paperclip in the composer to attach a screenshot of something that looks wrong, a supplier's spec sheet, or a report you want the numbers read out of. PNG, JPEG, GIF, WebP and PDF work, up to 5 MB per message. Ask us if you need more room; it's part of your plan limits.

    Every change waits for you

    The assistant can read freely. Before it changes anything, it shows you a card saying in plain language what the change does, with approve and reject. Nothing is written until you approve, and a change you approve is recorded as yours.

    It works through your own sign-in, so it can't reach data you couldn't open yourself.

    When the AI budget runs out

    Questions spend from your plan's monthly AI budget. Once it's used up, the assistant replies that the budget is used and answers again on the 1st of the month. Nothing is billed for going past it.

    Your chats

    Other members of your team can't read your conversations. Each chat gets a short name once your first question has an answer. Everything you can do to a chat, including deleting it, is in the ... menu at the top. Deleting a chat doesn't undo any change it made to your store.

    Tell us what it should do differently

    Beside the send button is a feedback button. When the assistant runs into something it can't do, like editing your storefront theme, the button offers Send feedback?. What you write goes to the Meisei team by email with your name and store so we can follow up. The conversation itself isn't sent.

    Using your own AI instead

    The assistant is Meisei's own chat. If you'd rather point Claude, ChatGPT or another tool at your store, see the MCP server. It follows the same rule about only reaching what you can reach, and you choose what it can see when you connect it.

    Next steps