Meisei

    Sending Meisei to Slack

    Post new reviews and loyalty activity into a Slack channel, and get a daily or weekly recap of how the store is doing.

    Connect Slack

    1. In Slack, create an incoming webhook and choose the channel it posts to. Slack's own guide is Sending messages using incoming webhooks. You'll end up with a URL starting https://hooks.slack.com/.
    2. In Meisei, open Settings → Integrations and click Slack, which reads Not connected on the right.
    3. Paste the webhook URL, and name the channel so you can tell later which one it posts to. The name is only a label in Meisei. Press Connect.
    4. Open the ... menu beside Slack and choose Send a test message. Your channel should get one straight away.

    The integrations page with Slack connected to a channel

    Meisei starts by posting new reviews. Everything else is off until you switch it on.

    Choose what gets posted

    Click Slack on the integrations page. Each message type has a switch of its own:

    MessagePosted when
    A review arrivesSomeone leaves a review, before anyone has moderated it.
    A review is publishedThe review goes live on your storefront, which can be much later.
    Someone joins the loyalty programA customer signs up for rewards, or someone who left comes back.
    A member changes tierA member moves up or down a tier.
    A member redeems a rewardA member spends a reward you issued.

    Someone who left the program and comes back is posted as a returning member, not a new one.

    A review arrives also takes a rating, so you can hear about the 1 and 2 star reviews that need a reply and skip the rest. An unrated review always posts.

    The Slack notification settings, with a switch for each message type

    Get a daily or weekly summary

    In the same window, set Post a summary to every day or every week, then pick the time. The time is your store's own, set on Settings → General.

    A summary covers the last day or the last week: how many reviews arrived and their average rating, how many are still waiting for a decision, and your loyalty activity. A period with no activity posts nothing, rather than a row of zeroes.

    If something isn't working

    • Nothing is arriving. Check under Slack on the integrations page for a warning. Slack stops accepting a webhook once someone removes it, and the page says so with the date and Slack's own reason. Create a new webhook in Slack, then disconnect and reconnect.
    • Too many messages. Lower the rating on A review arrives, or turn that message off and use the summary instead.
    • Posting to the wrong channel. A webhook is tied to the channel it was created for, so pointing Meisei somewhere else means a new webhook. Disconnect, then connect the new one.
    • The team wants emails too. Slack and email are separate. Email alerts for reviews are on Settings → Features → Reviews.

    Next steps